General support
For login issues, missing verification emails, bug reports, or feature questions, contact:
Support
Support Center
Questions, account requests, and App Store review follow-up can all be routed here.
Access requirements
The current product flow is designed around HKBU access. Registration may require a valid `life.hkbu.edu.hk` email address, email verification, and a valid invite code.
Account deletion
Users can request account deletion through the app's Settings screen. If you cannot access your account, contact support and include your registered email address.
Data export
The app includes an Export My Data flow in Settings. If you need help accessing it or a generated export link, contact support directly.
Common questions
Why am I not receiving a verification code?
Check your spam folder, confirm that the school email address is correct, and wait briefly before retrying if rate limiting is active.
Why can't I complete registration?
The current registration flow may require both a valid HKBU email address and a valid invite code. Existing users receive invite codes in settings.
Does UHUB process payments?
No. Marketplace and errand activity are coordination tools only. Offline exchanges are handled directly between users.